The Digital Assistant in your hands

Innovative - Customized Solutions AI-powered implementations Integration - Multichannel

Multichannel

Our services can be connected through multichannel systems and custom widgets that cover all needs.

Coming soon on WhatsApp

Web Widget
Web Widget
Facebook
Messenger
Viber
Facebook Messenger Viber
Cross Platform
Cross Platform
Analytics
backoffice
Analytics backoffice
API first
API first
Web widget preview

Web widget

Through appropriate widgets, users visitors
of the website will be able to
communicate with the digital assistant and
receive information
- Through multiple channels, the user can
communicate directly with the digital assistant
- Receive accurate and immediate information
- Provision of comprehensive services

Benefits for your business

Εξοικονόμηση χρόνου και ανθρώπινων πόρων
Βελτίωση της εμπειρίας πελάτη και της εταιρικής εικόνας
Αύξηση της αμεσότητας στην επικοινωνία
Διαρκής παρουσία και υποστήριξη 24/7

Botakis turns customer communication into a competitive advantage!

Want a Digital Assistant?

Contact us or call us at 216 900 2600

Contact Us

Flows

Through the digital assistant, the possibility is given
for customized scenarios for immediate
customer service!

Admin Panel

Flexible and adaptable.

With full access to the functions and
features of the digital assistant products.

- Integration of the corresponding infrastructure (servers,
databases, backup procedures)
- Operation of the Back office/
administration
application that supports the
Botakis platform
- Support of statistical data
- Provision of APIs and SDKs for code integration of
third-party applications through the
Back office/administration management panel
- Logic board – questions and answers
- Reporting of unanswered questions and
dynamic one-click enrichment

- Content import through CSV files

Analytics

Ability to monitor statistics through the administration panel, with the goal of understanding traffic and continuously improving the digital assistant.

  • Display of qualitative and quantitative data
  • Live tracking of statistical results
  • CSV file export
  • Most asked questions
  • Monitoring of not handled answers

Features

All the solutions we provide

Botakis intelli 2

Botakis intelli 2

Environment of artificial intelligence botakis with provision of
information of general interest (weather, zodiac, …)

Πληροφορίες Επικοινωνίας

Contact Details

Address (map)
Phone
Operating Hours

Πληροφορίες Επιχείρησης

Company Information

Frequently Asked Questions
Products/Services
Pricing Policy
Price Lists
Bank Accounts
Schedules
Offers

Ασύχρονες Συναλλαγές

Non-real-time Transactions

Appointments
Room reservations
Table reservations
Taxi requests
Orders

Σύγχρονες - Αυτόματες Συναλλαγές

Real-time Automated Transactions

Ticket booking and purchase
Flight check-in
Automatic orders from the e-shop

Hello

Hello

Provision of repeated information upon request
(e.g. news every 3 hours)

Push

Push

Push messages or offers
(e.g. daily offer, happy hours)

Payment

Payment

Payment gateway for payments
via mobile

Machine learning AI

Machine learning AI

Machine learning process
& artificial intelligence

Agent

Agent

Support environment provided by
a human agent

Connection to Help Desk

Organized monitoring of issues, posts, and response management across major social media platforms.

Conversion of social content to ticket & operational flow to the correct agent

  • -Unified management of social media accounts (Facebook, Twitter, Instagram) from a single point
  • -Centralized page management
  • -One-click conversion of relevant mentions or messages into social service desk management tickets
  • -Role assignment
  • -Issue forwarding and assignments – routing
  • -Prioritization of issues, flags, workflows – APIs for integration with third-party systems
  • -Predefined responses
  • -Reporting
  • -Team dashboards – performance
  • -IP and network restrictions for enhanced security and single sign-on
  • -Identity & access management for agents
  • -Activity log

Integration with the website, social media, and chatbot

  • -Web widget on the site and on subpages of electronic services
  • -Integration with the chatbot for the scenario (human in the loop)
Εικονογράφηση ενοποίησης

Would you like a Digital Assistant?

Contact us or call us at 216 900 2600

Contact us